Contact us
Have a question about your consultation, sick note, or account? Whether you're using Doctor Fran with or without OHIP, email our support team and we'll get back to you as soon as possible.
Where we operate
Ontario, Canada — by phone only
Response time
Within 1 business day
Urgent medical issues
Call 911 or go to your nearest emergency room
Doctor Fran operates in Ontario, Canada only, serving patients with and without OHIP coverage — including international students, visitors, and newcomers. We are a virtual service and do not have a physical location where patients are seen; every consultation happens by phone. Our support team handles questions about appointments, account access, and technical issues. For clinical questions, your assigned physician will follow up through the app.